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7 frequently asked questions

Aafje Van Bogaert

Welcome to our blog! In this article, you will get an answer to 7 frequently asked questions.

Will you ship ovens all over the world?

Eventually, yes. We will start with serving clients in the USA and Canada. For Canada, we are still trying to figure out if we want to do bulk shipments to a local warehouse and distribute from there or ship to individual customers directly. Let us know if you’re experienced with US/Canada imports!

After summer, we hope to be able to start serving European customers and by the end of 2021 we will hopefully be ready to ship internationally.

Can I already order an oven?

Not anymore, in the beginning we accepted pre-orders from people who wanted to reserve a spot in line for the pre-series or the first production series but the list was getting long so we stopped at a certain point. In this way, we can give every customer the service they deserve.

However, if you want to be contacted before everybody else when ordering becomes a possibility again, you can sign-up through email at sbo@vanorbeek.me by leaving your first and last name, contact information, country and state.

When will it be possible to order an oven again?

There are still too many steps involved to make a realistic prediction.

The best we can do is explain the process and risks and communicate clearly, concise and openly about it. You can find more information about the progress here.

Should I order another oven or should I wait for your oven to come along?

It is really up to you. If you want to be sure to get a known product, you should order one of the products that are on the market today, they have proven themselves and people have been baking with them for years.

If you feel the baking community needs something fresh, new and exciting and you want an oven with better build quality, integrated steam generation, more even baking, better door/hinge mechanics, manufactured in the USA, a 4 to 6 weeks lead time, US based support and next day spare parts, it might be worth the wait!

What about warranty?

Yes, there is a 12 month warranty against factory defaults. We designed the oven in a way that most parts can be changed by the owner. We will keep spare parts stocked in the hope to ship the next day.

Could your price change along the way?

We reserve the right to change pricing for the production units. We have a price target of $3000 (USD) and our goal is to deliver a competitive, US manufactured product for that price. In case we would need to change pricing, for example due to increase or decrease in global steel cost, we will communicate this as soon as we know. As always, a refund is available at any time for any reason.

Why are you not doing a Kickstarter / Indiegogo / GoFundMe campaign?

Most companies/ideas raise funds on crowdsourcing platforms for two main reasons: to finance development or for marketing/PR purposes.

Using campaign money to finance development can be risky as many Kickstarter campaigns showed. We decided to finance development ourselves and not to risk the problem of not being able to refund in case we have delays or other challenges along the way.

We also had great feedback and response from the baking community so we didn't feel the need to use a crowdfunding platform for marketing purposes.

Any other questions? Don’t hesitate to contact us through sbo@vanorbeek.me, we are always happy to help.

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